FAQ

We currently ship to France and selected European countries.
Shipping destinations will expand over time.

Orders are typically dispatched within 1 working day.
Delivery times vary depending on the selected carrier and destination, and are usually 2–5 working days.

You will receive a tracking link once your order has been shipped.

Once your order has been shipped, you will receive an email with a tracking link to follow your delivery in real time.

If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible at contact@sunlutionskincare.com

You may return your order within 14 days of receipt, provided the products are unopened and in their original condition.

To initiate a return, please contact us either on this page or at contact@sunlutionskincare.com with your order number.
We will guide you through the process.

Once your return has been received and approved, your refund will be processed within a few days to your original payment method.

For orders within the European Union, no customs duties apply.
For international orders outside the EU, duties and taxes depend on your country’s regulations and are not controlled by SUNLUTION.

We accept major credit cards and secure online payment methods.
All transactions are processed securely.

Yes. All payments are processed through secure and encrypted systems to ensure your information is protected at all times.

You can enter your promo code at checkout.
The discount will be applied before completing your payment.

You can contact us on the contact form here or at contact@sunlutionskincare.com

Our content is designed to provide educational insights into skin and light exposure.
For personalised medical advice, we recommend consulting a healthcare professional.

Your skin’s well-being is our priority. SUNLUTION formulas are dermatologically tested and feature a rich blend of active ingredients.
If a product does not suit your skin, please contact us at contact@sunlutionskincare.com or via our contact page. Our team is here to assist you and provide guidance. As with any active skincare, we recommend a patch test on a small area before first use.

SUNLUTION is built on the research of Professor Thierry Passeron, a a world-renowned dermatologist specialising in photodermatology and pigmentation disorders.
The brand focuses on "Light-Conscious Skincare", translating scientific research into daily skincare to preserve skin longevity.

All SUNLUTION products are formulated and made in France with a science-led approach, combining dermatological expertise and advanced formulation technologies.

SUNLUTION products are developed to suit most skin types and have been tested across a range of skin profiles, including sensitive skin.
If you have particularly reactive skin, we recommend patch testing before first use.

Our formulas are developed following strict quality and safety standards to ensure they are suitable for daily use. They are all dermatologically tested.

Yes. We are committed to environmental responsibility. All SUNLUTION packaging is recyclable. Please refer to the recycling instructions printed directly on the product to sort them according to the material. All our outer boxes are made from FSC-certified paper, sourced from sustainably managed forests.

No. SUNLUTION does not test on animals and complies with European regulations.

Most SUNLUTION products are vegan. We recommend checking the individual product pages for full ingredient details.

SUNLUTION is primarily available online for now.
Our products are also available in a selection of pharmacies in France, with distribution expanding over time. Stay updated and subscribe to our newsletter.