Terms of sale

Last updated: March 2026

These Terms and Conditions govern sales made on www.sunlutionskincare.com by:

LUMINNOV
Simplified joint-stock company (SAS)
Registered with the Paris Trade and Companies Register under number 987 573 797
Registered office: 253 rue Saint-Honoré, 75001 Paris, France
VAT number: FR60987573797
Email: contact@sunlutionskincare.com

(hereinafter the “Seller”)

Article 1 – Purpose

These Terms define the conditions under which the Seller sells products via www.sunlutionskincare.com.

Any order implies acceptance of these Terms.

Article 2 – Pre-contractual information

The Customer acknowledges having received, prior to placing an order, the following information:

  • the essential characteristics of the Products
  • prices and applicable fees
  • delivery timelines
  • the identity of the Seller
  • applicable legal guarantees
  • the right of withdrawal

Article 3 – Products

The products offered for sale are cosmetic products. The Seller does not guarantee the absence of individual reactions. The Customer is responsible for verifying the compatibility of the products with their skin.

The Seller makes every effort to present the essential characteristics of the products as accurately as possible.

Photographs and visual representations are provided for illustrative purposes only and are not contractually binding.

Article 4 – Price

Prices are indicated in euros (€), including all taxes (VAT included).

Delivery costs are specified during the ordering process.

The Seller reserves the right to modify its prices at any time. The applicable price is the one displayed at the time of the order.

Article 5 – Orders

The Customer selects the products they wish to purchase and confirms their order.

The order becomes final upon confirmation of payment.

A confirmation email is sent to the Customer.

The Seller reserves the right to refuse or cancel any order in the event of fraud, suspected fraud, or prior dispute.

Article 6 – Payment

Payment is due immediately upon placing the order.

Payment is secure and processed via the solutions provided by Shopify, including in particular:

  • credit card
  • Apple Pay
  • other payment methods available on the website

The Seller does not store any banking details.

Article 7 – Delivery

Products are delivered within France and the European Union (€ zone).

Delivery timelines are indicated at the time of order.

The Seller cannot be held liable for delays attributable to the carrier or circumstances beyond its control.

Article 8 – Right of withdrawal

In accordance with Article L221-18 of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal.

The Customer may exercise this right by contacting: contact@sunlutionskincare.com

Article 9 – Returns

In accordance with Article L221-28 of the French Consumer Code, and for hygiene and health protection reasons, only products that are:

  • unopened
  • unused
  • and in their original intact packaging

may be returned.

In this specific case, return shipping costs are covered by the Seller.

Any opened, used, or damaged product will not be eligible for a refund.

Contact the Seller via the contact form to initiate a return if you meet the above conditions.

Article 10 – Refunds

Refunds will be processed within a maximum period of fourteen (14) days following receipt and verification of the returned product.

Refunds will be issued using the same payment method used for the original transaction.

Article 11 – Legal guarantees

The products benefit from:

  • the legal guarantee of conformity (Articles L217-3 and following of the French Consumer Code)
  • the guarantee against hidden defects (Articles 1641 and following of the French Civil Code)

Article 12 – Liability

The Seller shall not be held liable for:

  • improper use of the product
  • individual reactions
  • use not in accordance with instructions
  • or damages resulting from inappropriate use

Article 13 – Personal data

Personal data is processed in accordance with the Privacy Policy available on the website.

Article 14 – Governing law and disputes

These Terms are governed by French law.

In the event of a dispute, an amicable resolution will be sought as a priority.

Failing amicable resolution, French courts shall have jurisdiction.